/*! tailwindcss v4.2.1 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}::backdrop{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before{box-sizing:border-box;border:0 solid;margin:0;padding:0}::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){-webkit-appearance:button;appearance:button}::file-selector-button{-webkit-appearance:button;appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.contents{display:contents}.hidden{display:none}.inline{display:inline}.table{display:table}.italic{font-style:italic}.underline{text-decoration-line:underline}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}}:root{--navy:#17324d;--blue:#2467a5;--soft:#eaf2f9;--ink:#182432;--muted:#687482;--line:#dfe5ea;--warm:#f5f4f1}*{box-sizing:border-box}html,body{background:var(--warm);min-height:100%;color:var(--ink);margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.48}:is(button:focus-visible,input:focus-visible,textarea:focus-visible){outline-offset:2px;outline:3px solid #87b8e5}.app-shell{min-height:100vh}.topbar{background:var(--navy);color:#fff;grid-template-columns:320px minmax(240px,520px) 1fr;align-items:center;gap:24px;height:68px;padding:0 24px;display:grid}.brand,.user{align-items:center;gap:11px;display:flex}.brand-mark{border:2px solid #79a9d4;border-radius:9px;place-items:center;width:34px;height:34px;font-weight:800;display:grid}.brand div{flex-direction:column;display:flex}.brand span:last-child{color:#b9cad8;font-size:11px}.global-search{color:#bdd0e0;background:#294660;border:1px solid #47627b;border-radius:8px;align-items:center;gap:8px;height:38px;padding:0 12px;display:flex}.global-search input{color:#fff;background:0 0;border:0;outline:0;width:100%}.global-search input::placeholder{color:#b9c9d7}.user{justify-self:end;font-size:13px}.user button{color:#dfeaf3;background:0 0;border:1px solid #647b90;border-radius:6px;padding:6px 8px;font-size:10px}.presence{background:#65d19a;border-radius:50%;width:8px;height:8px}.workspace{background:#fff;grid-template-columns:370px minmax(500px,1fr);min-height:calc(100vh - 68px);display:grid}.queue-panel{border-right:1px solid var(--line);background:#fbfcfd;min-width:0}.queue-head{justify-content:space-between;align-items:center;height:84px;padding:18px;display:flex}.eyebrow{text-transform:uppercase;letter-spacing:.11em;color:#718091;margin:0 0 3px;font-size:10px;font-weight:800}.queue-head h1{margin:0;font-size:24px}.icon-button{border:1px solid var(--line);color:#536273;background:#fff;border-radius:8px;width:34px;height:34px;font-size:18px}.tabs{border-bottom:1px solid var(--line);height:47px;padding:0 10px;display:flex}.tabs button{color:#657383;background:0 0;border:0;padding:0 9px;font-size:12px;font-weight:650;position:relative}.tabs button span{background:#e8edf1;border-radius:20px;margin-left:5px;padding:2px 6px;font-size:10px}.tabs button.active{color:var(--blue)}.tabs button.active:after{content:"";background:var(--blue);height:2px;position:absolute;bottom:-1px;left:8px;right:8px}.ticket-list{height:calc(100vh - 199px);overflow:auto}.ticket{text-align:left;background:#fff;border:0;border-bottom:1px solid #e8edf0;width:100%;padding:16px 18px;display:block}.ticket:hover{background:#f5f9fc}.ticket.selected{background:var(--soft);box-shadow:inset 3px 0 var(--blue)}.ticket-row{justify-content:space-between;gap:10px;display:flex}.ticket-row strong{font-size:13px}.ticket-row time{color:#798693;font-size:11px}.ticket-subject{margin:6px 0 4px;font-size:13px;font-weight:700}.ticket-preview{color:#6a7682;white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.ticket-meta{color:#75818d;align-items:center;gap:10px;margin-top:10px;font-size:10px;display:flex}.status{text-transform:uppercase;letter-spacing:.06em;font-weight:800}.status.open{color:#2467a5}.status.waiting{color:#7a58a7}.status.resolved{color:#287a5a}.empty{text-align:center;color:#74808b;flex-direction:column;padding:40px 20px;font-size:12px;display:flex}.conversation{flex-direction:column;min-width:0;display:flex}.conversation-head{border-bottom:1px solid var(--line);justify-content:space-between;gap:20px;min-height:120px;padding:22px 24px;display:flex}.breadcrumbs{color:#778492;margin-bottom:8px;font-size:11px}.conversation-head h2{margin:0 0 7px;font-size:20px}.conversation-head p{color:#6a7784;margin:0;font-size:12px}.actions{flex-wrap:wrap;justify-content:flex-end;align-items:flex-start;gap:7px;display:flex}.actions button,.primary{color:#41505f;background:#fff;border:1px solid #cfd7df;border-radius:7px;padding:8px 11px;font-size:11px;font-weight:700}.primary{background:var(--blue)!important;border-color:var(--blue)!important;color:#fff!important}.thread{flex-direction:column;gap:18px;min-height:calc(100vh - 188px);padding:24px;display:flex;overflow:auto}.message{grid-template-columns:38px 1fr;gap:13px;max-width:800px;display:grid}.message-avatar{color:#315a7e;background:#e3edf5;border-radius:50%;place-items:center;width:38px;height:38px;font-size:11px;font-weight:800;display:grid}.message-head{gap:10px;display:flex}.message-head strong{font-size:13px}.message-head span{color:#84909b;font-size:10px}.message-body{color:#3c4854;white-space:pre-wrap;margin-top:12px;font-size:13px;line-height:1.62}.composer{border:1px solid #ccd5de;border-radius:10px;margin-top:auto;overflow:hidden;box-shadow:0 7px 20px #1f354b12}.composer-tabs{border-bottom:1px solid var(--line);color:#835f20;background:#fff8e9;align-items:center;gap:10px;height:42px;padding:0 14px;font-size:11px;display:flex}.composer-tabs span{color:#9a8562}.composer textarea{resize:none;border:0;outline:0;width:100%;min-height:100px;padding:14px;font-size:13px;display:block}.composer-foot{color:#7b8792;border-top:1px solid #edf0f2;justify-content:space-between;align-items:center;padding:9px 10px;font-size:10px;display:flex}.error{color:#9a302a;background:#fff0ef;border:1px solid #efc7c4;border-radius:7px;padding:10px 12px;font-size:12px}.empty-state{text-align:center;color:#788592;flex-direction:column;margin:auto;display:flex}.login-page{background:linear-gradient(135deg,#edf3f7,#f7f5f0);place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{border:1px solid var(--line);background:#fff;border-radius:14px;width:min(420px,100%);padding:32px;box-shadow:0 18px 60px #17324d18}.login-brand{align-items:center;gap:12px;display:flex}.login-brand>span{background:var(--navy);color:#fff;border-radius:10px;place-items:center;width:40px;height:40px;font-weight:800;display:grid}.login-brand div{flex-direction:column;display:flex}.login-brand small{color:var(--muted)}.login-card h1{margin:34px 0 8px;font-size:28px}.login-card>p{color:var(--muted);font-size:13px}.login-card form{gap:16px;margin-top:25px;display:grid}.login-card label{gap:6px;font-size:12px;font-weight:700;display:grid}.login-card input{border:1px solid #cbd5dd;border-radius:8px;padding:11px 12px}.login-card .primary{padding:12px}@media (max-width:900px){.workspace{grid-template-columns:320px 1fr}.topbar{grid-template-columns:280px 1fr auto}}@media (max-width:720px){.topbar{grid-template-columns:1fr auto;padding:0 14px}.global-search{display:none}.workspace{display:block}.queue-panel{border:0}.conversation,.brand span:last-child{display:none}}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}.tabs button{padding-left:7px;padding-right:7px;font-size:11px}.owner{color:#6a7784;margin-top:9px;font-size:11px}.owner strong{color:#33485b}.transfer-label{text-transform:uppercase;letter-spacing:.05em;color:#74818d;gap:3px;font-size:9px;display:grid}.transfer-label select{color:#41505f;text-transform:none;letter-spacing:0;background:#fff;border:1px solid #cfd7df;border-radius:7px;min-width:112px;padding:7px;font-size:11px}.message.note{background:#fff9e9;border:1px solid #ead7a5;border-radius:9px;max-width:760px;padding:14px}.message.note .message-avatar{color:#785c1c;background:#f2dfaa;border-radius:9px}.timeline-event{color:#6d7883;background:#f1f4f6;border-radius:20px;align-self:center;align-items:center;gap:10px;padding:6px 12px;font-size:11px;display:flex}.timeline-event span{color:#929ba4;font-size:9px}.ticket-workspace{background:#f5f7f9;flex-direction:column;min-width:0;display:flex}.ticket-columns{grid-template-columns:minmax(500px,1fr) 330px;gap:16px;min-height:calc(100vh - 188px);padding:16px;display:grid;overflow:hidden}.mail-pane{min-width:0;overflow:auto}.mail-toolbar{z-index:2;border:1px solid var(--line);background:#fff;border-radius:9px;gap:8px;margin-bottom:10px;padding:10px 12px;display:flex;position:sticky;top:0}.mail-toolbar button,.mail-card footer button,.email-composer button{color:#334d64;background:#fff;border:1px solid #ccd6df;border-radius:6px;padding:7px 11px;font-size:11px;font-weight:700}.mail-thread{flex-direction:column;gap:10px;display:flex}.mail-card{border:1px solid var(--line);background:#fff;border-radius:9px;overflow:hidden;box-shadow:0 2px 7px #17324d0a}.mail-summary{width:100%;color:inherit;text-align:left;background:#fff;border:0;border-bottom:1px solid #edf0f2;grid-template-columns:38px 1fr auto 18px;align-items:center;gap:11px;padding:14px 16px;display:grid}.mail-card.collapsed .mail-summary{border-bottom:0}.mail-summary>div:nth-child(2){flex-direction:column;gap:3px;display:flex}.mail-summary strong{font-size:12px}.mail-summary span,.mail-card time{color:#788694;font-size:10px}.mail-summary .message-cc{color:#526b80}.expand-icon{text-align:right;font-size:14px!important}.message-stack{flex-direction:column;display:flex}.mail-body{white-space:pre-wrap;color:#33404c;min-height:88px;padding:20px 24px;font-size:13px;line-height:1.65}.html-email-frame{background:#fff;border:0;width:100%;min-height:440px;display:block}.mail-card footer{background:#fafbfc;border-top:1px solid #edf0f2;gap:7px;padding:10px 16px;display:flex}.email-composer{background:#fff;border:1px solid #b8c7d4;border-radius:10px;margin-top:12px;overflow:hidden;box-shadow:0 10px 32px #17324d1c}.email-composer>header{border-bottom:1px solid var(--line);background:#f3f6f8;justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.email-composer>header button{background:0 0;border:0;padding:0;font-size:19px}.email-composer label{color:#667585;border-bottom:1px solid #edf0f2;grid-template-columns:52px 1fr;align-items:center;min-height:40px;padding:0 14px;font-size:11px;font-weight:700;display:grid}.email-composer label span{color:#304558;font-weight:400}.email-composer input{color:#26394b;border:0;outline:0;padding:9px 0}.email-composer select{color:#26394b;background:#fff;border:0;outline:0;padding:9px 0}.email-composer textarea{resize:vertical;border:0;outline:0;width:100%;min-height:180px;padding:16px;font-size:13px;line-height:1.55;display:block}.rich-editor{background:#fff}.rich-toolbar{background:#fafbfd;border-bottom:1px solid #e3e8ec;flex-wrap:wrap;align-items:center;gap:4px;min-height:40px;padding:6px 12px;display:flex}.rich-toolbar button{color:#40566a;background:0 0;border:1px solid #0000;border-radius:5px;min-width:30px;min-height:28px;padding:4px 7px;font-size:11px;font-weight:700}:is(.rich-toolbar button:hover,.rich-toolbar button:focus-visible){background:#fff;border-color:#cbd7e1}.rich-toolbar>span{background:#dbe2e8;width:1px;height:20px;margin:0 4px}.rich-editor-content{color:#26394b;overflow-wrap:anywhere;outline:0;min-height:180px;padding:16px;font-size:13px;line-height:1.55}.new-conversation>.rich-editor .rich-editor-content{min-height:280px}.rich-editor-content:empty:before{content:attr(data-placeholder);color:#8b97a3;pointer-events:none}.rich-editor-content p{margin:0 0 .8em}.rich-editor-content ul,.rich-editor-content ol{margin:.5em 0;padding-left:1.6em}.rich-editor-content blockquote{color:#607181;border-left:3px solid #c9d7e3;margin:.8em 0;padding-left:12px}.email-composer>footer{border-top:1px solid #edf0f2;gap:8px;padding:11px 14px;display:flex}.email-autocomplete{min-width:0;font-weight:400;display:block;position:relative}.email-autocomplete>input{width:100%}.email-suggestions{z-index:30;background:#fff;border:1px solid #c8d4df;border-radius:7px;display:grid;position:absolute;top:calc(100% + 3px);left:0;right:0;overflow:hidden;box-shadow:0 10px 28px #17324d26}.email-suggestions button{color:#26394b;text-align:left;background:#fff;border:0;border-bottom:1px solid #edf0f2;border-radius:0;flex-direction:column;align-items:flex-start;gap:2px;width:100%;padding:9px 11px;display:flex}.email-suggestions button:last-child{border-bottom:0}.email-suggestions button:hover,.email-suggestions button:focus{background:#eef5fb}.email-suggestions button strong{font-size:11px}.email-suggestions button span{color:#6d7d8c;font-size:10px}.ticket-rail{flex-direction:column;gap:14px;display:flex;overflow:auto}.rail-card{border:1px solid var(--line);background:#fff;border-radius:10px;overflow:hidden;box-shadow:0 2px 7px #17324d0a}.rail-card>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;padding:14px 15px;display:flex}.rail-card>header div{flex-direction:column;gap:3px;display:flex}.rail-card>header strong{font-size:12px}.rail-card>header span{color:#7d8994;font-size:10px}.count-badge{background:#e8f0f7;border-radius:20px;padding:2px 7px;color:#37688f!important}.notes-list{max-height:240px;overflow:auto}.notes-list>p,.activity-card>div>p{color:#8a949d;margin:0;padding:14px;font-size:11px}.notes-list article{border-bottom:1px solid #eef1f3;padding:12px 15px}.notes-list article strong{font-size:11px}.notes-list article time{color:#8a959f;margin-top:2px;font-size:9px;display:block}.notes-list article p{color:#465462;white-space:pre-wrap;margin:7px 0 0;font-size:11px;line-height:1.5}.notes-card>textarea{resize:vertical;border:1px solid #d4dce3;border-radius:7px;width:calc(100% - 24px);min-height:76px;margin:12px;padding:10px;font-size:11px}.notes-card>.primary{float:right;margin:0 12px 12px}.activity-card>div{padding:5px 0}.activity-card article{grid-template-columns:10px 1fr;gap:9px;padding:9px 15px;display:grid}.activity-dot{background:#7695af;border-radius:50%;width:7px;height:7px;margin-top:3px}.activity-card article div{flex-direction:column;gap:3px;display:flex}.activity-card article strong{color:#4e5d6b;font-size:10px;font-weight:650}.activity-card article time{color:#8b969f;font-size:9px}.session-notice{color:#234f74;background:#edf5fc;border:1px solid #c7d9ea;border-radius:7px;margin:0 0 16px;padding:11px 12px;font-size:13px;line-height:1.45}.idle-backdrop{z-index:1000}.idle-dialog{text-align:center;background:#fff;border-radius:12px;width:min(420px,100vw - 32px);padding:28px;box-shadow:0 22px 60px #142a3d47}.idle-icon{font-size:28px;line-height:1}.idle-dialog h2{color:#17324d;margin:13px 0 8px;font-size:22px}.idle-dialog p{color:#566878;max-width:340px;margin:0 auto 20px;font-size:14px;line-height:1.55}.idle-dialog .primary{min-width:150px;min-height:42px}@media (max-width:1120px){.ticket-columns{grid-template-columns:1fr 280px}}@media (max-width:900px){.ticket-columns{display:block}.ticket-rail{margin-top:16px}.workspace{grid-template-columns:290px 1fr}}@media (max-width:720px){.ticket-workspace{display:none}}.conversation-head .actions{flex-direction:column;align-items:stretch;gap:14px;min-width:210px;display:flex}.action-primary{justify-content:flex-end;display:flex}.action-primary>button{min-width:150px}.action-primary .resolve-button{min-height:44px;padding:11px 22px;font-size:13px;box-shadow:0 3px 8px #2467a529}.action-secondary{border-top:1px solid #e4e9ed;justify-content:flex-end;align-items:end;gap:7px;padding-top:10px;display:flex}.action-secondary>button{color:#647382;background:#f8fafb;padding:6px 9px;font-size:10px}.action-secondary .transfer-label select{min-width:105px;padding:6px;font-size:10px}@media (max-width:900px){.conversation-head .actions{min-width:180px}.action-primary>button{min-width:130px}}.queue-head-actions{align-items:center;gap:7px;display:flex}.new-button{border:1px solid var(--blue);background:var(--blue);color:#fff;border-radius:7px;padding:8px 10px;font-size:11px;font-weight:750}.queue-tools{border-bottom:1px solid var(--line);background:#f7f9fb;justify-content:flex-end;height:42px;padding:7px 14px;display:flex}.queue-tools label{color:#687887;align-items:center;gap:7px;font-size:10px;font-weight:700;display:flex}.queue-tools select,.priority-control select{color:#3e5264;background:#fff;border:1px solid #ccd6df;border-radius:6px;padding:5px 7px;font-size:10px}.queue-tools+.ticket-list{height:calc(100vh - 241px)}.ticket[role=button]{cursor:pointer}.ticket[role=button]:focus-visible{outline-offset:-3px;outline:3px solid #87b8e5}.ticket-bottom{justify-content:space-between;align-items:end;gap:10px;display:flex}.queue-claim{border:1px solid var(--blue);background:var(--blue);color:#fff;border-radius:6px;min-width:66px;padding:6px 10px;font-size:10px;font-weight:800}.queue-claim:hover{background:#1e578c}.ticket-signals{gap:5px;margin-top:7px;display:flex}.priority-badge,.attention-badge{text-transform:uppercase;letter-spacing:.04em;border-radius:4px;padding:2px 6px;font-size:9px;font-weight:800}.priority-badge.high{color:#8a5a00;background:#fff0d5}.priority-badge.urgent{color:#a02f27;background:#fde5e3}.attention-badge{color:#27628f;background:#e8f1fa}.priority-control{color:#687887;align-items:center;gap:7px;width:max-content;margin-top:10px;font-size:10px;font-weight:700;display:flex}.modal-backdrop{z-index:20;background:#12283d80;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.new-conversation{background:#fff;border-radius:12px;width:min(720px,100%);max-height:calc(100vh - 40px);overflow:auto;box-shadow:0 24px 80px #10263b4d}.new-conversation>header{border-bottom:1px solid var(--line);background:#f3f6f8;justify-content:space-between;align-items:center;padding:17px 20px;display:flex}.new-conversation>header div{flex-direction:column;gap:3px;display:flex}.new-conversation>header span{color:#74818d;font-size:10px}.new-conversation>header button{background:0 0;border:0;font-size:20px}.new-conversation>label{color:#667585;border-bottom:1px solid #edf0f2;grid-template-columns:90px 1fr;align-items:center;min-height:43px;padding:0 20px;font-size:11px;font-weight:700;display:grid}.new-conversation>label span{color:#304558;font-weight:400}.new-conversation input,.new-conversation select{color:#26394b;background:#fff;border:0;outline:0;padding:10px 0}.new-conversation>textarea{resize:vertical;border:0;outline:0;width:100%;min-height:280px;padding:18px 20px;font-size:13px;line-height:1.55;display:block}.new-conversation>footer{border-top:1px solid var(--line);gap:8px;padding:13px 20px;display:flex}.new-conversation>footer button{background:#fff;border:1px solid #ccd6df;border-radius:6px;padding:8px 11px;font-size:11px;font-weight:700}@media (max-width:720px){.new-conversation{border-radius:0;max-height:100vh}.modal-backdrop{padding:0}}.identity-edit{color:var(--blue);background:0 0;border:0;margin-top:8px;padding:0;font-size:10px;font-weight:700}.ticket-recency{flex:none;align-items:center;gap:7px;display:flex}.unread-dot{background:#1674c8;border-radius:50%;width:9px;height:9px;box-shadow:0 0 0 2px #dceeff}.ticket.unread{background:#f5faff}.ticket.unread .ticket-row strong,.ticket.unread .ticket-subject{color:#102f4c;font-weight:800}.ticket.unread.selected{background:var(--soft)}.ticket-export-actions{border-left:1px solid var(--line);gap:7px;margin-left:auto;padding-left:12px;display:flex}.ticket-export-actions button{color:#526779;background:#f8fafb}@media (max-width:720px){.mail-toolbar{flex-wrap:wrap}.ticket-export-actions{border-left:0;border-top:1px solid var(--line);width:100%;margin-left:0;padding:8px 0 0}}.identity-modal{background:#fff;border-radius:12px;width:min(540px,100%);overflow:hidden;box-shadow:0 24px 80px #10263b4d}.identity-modal>header{border-bottom:1px solid var(--line);background:#f3f6f8;justify-content:space-between;align-items:center;padding:17px 20px;display:flex}.identity-modal>header div{flex-direction:column;gap:3px;display:flex}.identity-modal>header span{color:#74818d;font-size:10px}.identity-modal>header button{background:0 0;border:0;font-size:20px}.identity-fields{gap:14px;padding:20px;display:grid}.identity-fields label{color:#536273;gap:6px;font-size:11px;font-weight:700;display:grid}.identity-fields input,.identity-fields select{color:#26394b;background:#fff;border:1px solid #ccd6df;border-radius:7px;padding:10px 11px}.sending-preview{background:#eef5fa;border-radius:8px;flex-direction:column;gap:4px;padding:11px 12px;display:flex}.sending-preview span{text-transform:uppercase;letter-spacing:.06em;color:#718091;font-size:9px}.sending-preview strong{color:#294b67;font-size:11px}.identity-modal>footer{border-top:1px solid var(--line);gap:8px;padding:13px 20px;display:flex}.identity-modal>footer button{background:#fff;border:1px solid #ccd6df;border-radius:6px;padding:8px 11px;font-size:11px;font-weight:700}.template-manager{background:#fff;border-radius:12px;width:min(900px,100%);max-height:calc(100vh - 40px);overflow:hidden;box-shadow:0 24px 80px #10263b4d}.template-manager>header{border-bottom:1px solid var(--line);background:#f3f6f8;justify-content:space-between;align-items:center;padding:17px 20px;display:flex}.template-manager>header div{flex-direction:column;gap:3px;display:flex}.template-manager>header span{color:#74818d;font-size:10px}.template-manager>header button{background:0 0;border:0;font-size:20px}.template-layout{grid-template-columns:250px 1fr;min-height:520px;display:grid}.template-layout>aside{border-right:1px solid var(--line);background:#fafbfc;padding:12px;overflow:auto}.template-layout>aside>button{text-align:left;color:#26394b;background:0 0;border:0;border-radius:7px;flex-direction:column;gap:4px;width:100%;padding:10px;display:flex}.template-layout>aside>button:hover,.template-layout>aside>button.active{background:#eaf2f9}.template-layout>aside>button span,.template-layout>aside>p{color:#7b8792;font-size:10px}.template-layout>aside .new-template{color:var(--blue);text-align:center;background:#fff;border:1px solid #cbd7e1;margin-bottom:8px;font-weight:750;display:block}.template-editor{flex-direction:column;gap:15px;padding:20px;display:flex}.template-editor label{color:#526273;gap:6px;font-size:11px;font-weight:750;display:grid}.template-editor input,.template-editor textarea{color:#26394b;background:#fff;border:1px solid #ccd6df;border-radius:7px;padding:10px 11px}.template-editor textarea{resize:vertical;min-height:240px;line-height:1.55}.template-editor>p{color:#788592;margin:-5px 0 0;font-size:10px}.template-editor footer{align-items:center;gap:12px;display:flex}.template-editor footer button{border:1px solid #ccd6df;border-radius:6px;padding:8px 11px;font-size:11px;font-weight:700}.danger-link{color:#a33b34;background:0 0;border:0!important}@media (max-width:720px){.template-manager{border-radius:0;max-height:100vh;overflow:auto}.template-layout{grid-template-columns:1fr}.template-layout>aside{border-right:0;border-bottom:1px solid var(--line);max-height:190px}}.attachment-list{flex-wrap:wrap;gap:7px;padding:0 16px 14px;display:flex}.attachment-list button{color:#31546f;background:#f7fafc;border:1px solid #d6e0e8;border-radius:7px;align-items:center;gap:8px;padding:8px 10px;font-size:10px;font-weight:700;display:flex}.attachment-list button span{color:#84919d;font-weight:500}.file-picker{background:#fafbfc;border:1px dashed #0000;border-top-color:#edf0f2;flex-wrap:wrap;align-items:center;gap:7px;min-height:56px;padding:10px 14px;transition:background-color .15s,border-color .15s;display:flex}.file-picker.dragging{background:#eaf4fb;border-color:#4b83b3;box-shadow:inset 0 0 0 2px #4b83b31a}.file-picker>label{color:#40576b;cursor:pointer;background:#fff;border:1px solid #ccd6df;border-radius:6px;padding:7px 10px;font-size:10px;font-weight:700}.file-picker input{display:none}.file-picker>.selected-file{color:#40576b;background:#eaf2f8;border-radius:5px;padding:5px 7px;font-size:9px}.file-picker>.selected-file button{background:0 0;border:0;padding:0 0 0 5px}.file-picker .drop-instruction{color:#758493;font-size:10px}.file-picker.dragging .drop-instruction{color:#2467a5;font-weight:750}.file-picker .file-error{color:#9a302a;flex-basis:100%;font-size:10px}.reports-modal{background:#fff;border-radius:12px;width:min(850px,100%);max-height:calc(100vh - 40px);overflow:auto;box-shadow:0 24px 80px #10263b4d}.reports-modal>header{border-bottom:1px solid var(--line);background:#f3f6f8;justify-content:space-between;align-items:center;padding:17px 20px;display:flex}.reports-modal>header div{flex-direction:column;gap:3px;display:flex}.reports-modal>header span{color:#74818d;font-size:10px}.reports-modal>header button{background:0 0;border:0;font-size:20px}.report-filters{border-bottom:1px solid var(--line);align-items:end;gap:12px;padding:16px 20px;display:flex}.report-filters label{color:#667585;gap:5px;font-size:10px;font-weight:700;display:grid}.report-filters input{border:1px solid #ccd6df;border-radius:6px;padding:7px}.report-cards{grid-template-columns:repeat(3,1fr);gap:10px;padding:20px;display:grid}.report-cards article{border:1px solid var(--line);background:#fbfcfd;border-radius:9px;flex-direction:column;gap:6px;padding:14px;display:flex}.report-cards span{color:#71808e;font-size:10px}.report-cards strong{color:#244b6d;font-size:22px}.reports-modal table{border-collapse:collapse;width:calc(100% - 40px);margin:0 20px 20px;font-size:11px}.reports-modal th,.reports-modal td{text-align:left;border-bottom:1px solid var(--line);padding:10px}.reports-modal th{color:#687887;background:#f7f9fb}@media (max-width:720px){.report-cards{grid-template-columns:repeat(2,1fr)}.report-filters{flex-wrap:wrap}}